Swinnis is experiencing shipping delays due to COVID-19. Please take note of the estimated availability date when ordering.
FLEXIBLE RETURNS
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      • WHY BUY FROM SWINNIS?

        It's Simple!

        1. Customers Recommend Us
        2. High Quality Products
        3. Unique and Original Designs
        4. Great Prices

         

      • IS THE SWINNIS ONLINE SHOP A SECURE SITE?

        Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy (9. Terms and Conditions) in our Terms & Conditions for additional information.

         

      • HOW DO I CANCEL OR CHANGE MY ORDER?

        As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns policy page to initiate a return if you wish to return goods. The terms and conditions for returns will apply.

         

      • I DID NOT RECEIVE ALL THE GOODS I ORDERED OR RECEIVED THE WRONG GOODS?

        Please reach out to us through our Contact Us page and we will remedy the issue immediately.

         

      • HOW DO I RETURN DEFECTIVE GOODS?

        You may return your order to Swinnis within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. To do so, please contact by email at support@swinnis.com, informing of your decision to withdraw your order through an unequivocal statement. Please refer to our Returns Policy for additional information.

         

      • HOW CAN I CHECK THE STATUS OF MY ORDER?

        Click on the link to My Account in the upper left corner of the page.

         

      • HOW CAN I PAY FOR MY ORDER?

        Swinnis.com currently accepts Paypal, Visa, MasterCard, Discover, Apple Pay, JCB, and American Express.

         

      • DO YOU ACCEPT BACK ORDERS?

        We do not accept orders for inventory we do not have, so we do not accept back orders.

         

      • WHO DO I CONTACT IF I NEED OTHER HELP?

        Our friendly customer service team can be contacted by emailing support@swinnis.com. You can expect a response within 48 business hours. For returns please reach out to use through out Contact Us page.

         

      • CAN I PLACE ORDERS WITHOUT REGISTERING?

        To place an order you will have to register an account with Swinnis.com. By registering an account, you will be able to keep track of all your purchases and access them online, including access to tracking information.

         

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